Privacy Policy

At Lymphoma Action, we are committed to protecting and respecting your privacy. Our online shop, payment processing, and order fulfillment are handled by brandhub360 which is operated by The Pollard Group. This privacy policy explains they collect, use, and store your personal information when you use our online shop. It also outlines your rights under the UK GDPR and Data Protection Act 2018. This privacy policy should be read alongside and is in addition to, the Lymphoma Action Privacy Policy.

Information We Collect

We may collect the following types of personal information when you use our website:

• Your name, email address, delivery address, billing address, and phone number (when you create an account or place an order).
• Payment details (processed securely by our payment provider Stripe; we do not store your payment information).
• Details of your interactions with our website, such as order history or preferences.

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders.
• To provide customer support and respond to your inquiries.
• To comply with legal obligations and protect against fraud.

Cookies

Our website uses cookies to enhance your browsing experience, such as remembering items in your shopping cart or enabling secure login. You can control cookies through your browser settings, but some features may not work properly if you disable them.

Essential Cookies used by this website:

• AWS Cognito (CognitoIdentityServiceProvider). This enables you to securely login to your account.

Third-Party Services

Our online shop, payment processing, and order fulfillment are handled by brandhub360 which is operated by The Pollard Group. We do not handle or store your payment card details; these are processed securely by our payment provider Stripe. Additionally, we use AWS services (Amplify, Cognito, and S3) to host our website, manage user authentication, and store data.

These third parties are GDPR-compliant and follow strict data protection measures. For more information on their privacy practices, please visit their respective privacy policies.

Data Storage and Security

Your data is stored on secure servers, which adhere to industry-leading security standards. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Data Retention and Deletion

Orders made on via this website are handled and processed by brandhub360 which is operated by The Pollard Group.

When you delete your account on this website, your user account data will be deleted on this website. However, your user account data and any data related to your orders, will remain securely stored on brandhub360 until a deletion request is made.

To request the deletion of user and order-related data stored by brandhub360, please contact them at enquiries@brandhub360.com.

Please note that certain data may be retained for a longer period if required by law, such as for tax or accounting purposes.

Your Rights

Under UK data protection laws, you have the following rights:

• The right to access your personal data.
• The right to correct or update inaccurate information.
• The right to request deletion of your data.
• The right to object to or restrict certain processing activities.
• The right to data portability.

To exercise these rights, please contact us at enquiries@brandhub360.com.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated to users where required.

Contact Us

If you have any questions or concerns about this privacy policy or how your data is handled, please contact us at:

Email: enquiries@brandhub360.com